Creating Call Forwarding Rules in the Vanillasoft VoIP Portal

Call Forwarding Rules in Vanillasoft VoIP allow you to redirect incoming calls to specific extensions or external phone numbers, ensuring you never miss important communications. This feature is particularly useful for managing calls when you're away from your desk, routing calls to team members, or creating backup coverage during high call volumes. By configuring a sequence of forwarding actions, you can ensure calls are delivered to the right person at the right time.

Call forwarding rules are configured within the Vanillasoft VoIP portal using the Menus-Components section. Once set up, incoming calls will follow the forwarding sequence you define, attempting each destination in order until the call is answered.

Create a Call Forwarding Rule

  1. Log in to the Vanillasoft VoIP portal.

    • Note: This portal may display Cloudli branding because it is hosted by Cloudli. All configuration and support are handled by Vanillasoft. For assistance, contact Vanillasoft Support.

  2. Open the Telephony menu from the main navigation.

  3. Select the Menus-Components submenu.

  4. Click New in the top right corner to create a new call forwarding rule.

  5. Enter a clear, descriptive Name for the call forwarding rule.

  6. Leave the Number field empty.

  7. Open the Action drop-down and select Sequence of actions.

  8. Click Add to begin configuring the forwarding sequence.

  9. From the drop-down that appears, select Call extension (wo/call manager, wo/voicemail).

  10. Open the Extension drop-down and select the extension you want to forward calls to.

  11. Set the Ring time (in seconds) by clicking the up and down arrows, or by entering the desired value directly.

    • This determines how long the extension will ring before moving to the next action in the sequence.

  12. Click Add to continue adding forwarding actions.

  13. From the drop-down that appears, select Call Number.

  14. Enter the external phone number you want to forward calls to.

  15. Set the Ring time (in seconds) by clicking the up and down arrows, or by entering the desired value directly.

    • This determines how long the external number will ring before the call is disconnected or moved to the next action.

  16. Click Save and Continue to save your new call forwarding rule and configure another rule, or click Save to finish.

Your call forwarding rule is now active and ready to route incoming calls. To edit or update your rule, return to the Telephony menu and select Menus-Components. For additional support, contact Vanillasoft Support.

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