Viewing Call Statistics in the Vanillasoft VoIP Portal

Call Statistics reports provide a summary of call activity for your team and agents, including totals for inbound and outbound calls, call duration, and average time spent on calls. These reports help you analyze calling patterns, measure team productivity, and identify trends in call volume over specific date ranges. By reviewing call statistics regularly, you can make informed decisions about staffing, training, and resource allocation.

Call statistics reports are generated through the Vanillasoft VoIP portal and can be printed or reviewed on-screen for further analysis.

Generate a Call Statistics Report

  1. Log in to the Vanillasoft VoIP portal.

    • Note: This portal may display Cloudli branding because it is hosted by Cloudli. All configuration and support are handled by Vanillasoft. For assistance, contact Vanillasoft Support.

  2. Click Reports from the main navigation.

  3. Open the Call Log menu.

  4. Select the Call Statistics submenu.

  5. Open the Start drop-down to select the date you want to run the report for.

  6. Click Generate.

  7. The report will generate at the bottom of the screen. You can review the report on-screen or click Print to print the report.

Understanding Your Call Statistics Report

The Call Statistics report displays the following information:

  • Inbound Calls – Total number of incoming calls received during the selected date range.

  • Outbound Calls – Total number of outgoing calls made during the selected date range.

  • Duration – Total time spent on calls, displayed for both inbound and outbound activity.

  • Average Call Time – Average duration of calls, helping you identify trends in call length and efficiency.

Best Practices

  • Run call statistics reports regularly to track team performance and identify trends in call volume.

  • Use date ranges that align with your reporting periods (weekly, monthly, quarterly) for consistent analysis.

  • Compare call statistics across different date ranges to identify seasonal patterns or changes in call activity.

  • Print or save reports for record-keeping, performance reviews, or sharing with stakeholders.

Call statistics reports provide valuable insights into team performance and calling patterns. For additional support or questions about call statistics, contact Vanillasoft Support.

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