How to Cancel Your VanillaSoft Account

VanillaSoft provides two types of Caller accounts: corporate accounts and self-paying accounts. The key difference lies in who handles the monthly fees. For corporate accounts, the Account Admin pays the monthly fees on behalf of the users, while self-paying users manage and pay their own fees. This distinction also impacts how cancellations are handled, as corporate account users must submit requests to cancel, whereas self-paying users can manage their billing and cancellations directly.

This article outlines the steps for canceling your VanillaSoft account, whether you're an Admin, a corporate account Caller, or a self-paying Caller.

How to Cancel Your VanillaSoft Account as an Admin

  1. Send Cancellation Request Email: Send your cancellation request to info@vanillasoft.com using the email address associated with your VanillaSoft login. Be sure to clearly state that you wish to cancel your account and include the date on which you'd like the cancellation to take effect.

    • Note: Cancellation request dates cannot be in the past, only the present or future.
  2. Receive Confirmation: You will receive a reply from VanillaSoft's Accounting Department shortly after your request, confirming that your cancellation request has been received. A representative will contact you to confirm the successful cancellation of your account.

    • Note: To avoid being charged for the next billing period, make sure to send your written cancellation request at least 7 days before your billing date.

How to Cancel Your VanillaSoft Account as a Corporate Account Caller

  1. Send Cancellation Request Email: Send your cancellation request to info@vanillasoft.com using the email address associated with your VanillaSoft login. Be sure to clearly state that you wish to cancel your account and include the date on which you'd like the cancellation to take effect.

    • Note: Cancellation request dates cannot be in the past, only the present or future.
  2. Receive Confirmation: You will receive a confirmation from VanillaSoft's Accounting Department. To avoid being charged for the next billing period, be sure to submit your request at least 7 days before your next billing cycle.

    • Note: To avoid being charged for the next billing period, make sure to send your written cancellation request at least 7 days before your billing date.

How to Cancel Your VanillaSoft Account as a Self-Paying Caller

  1. Access Your Profile: From the Caller homepage, click on your username located in the top-right corner. If you are logged in as an administrator, switch to the Caller view by selecting "Caller" at the top of the screen.

  2. Open Payment Information: In the left-hand menu, select "Payment Info" to manage your billing details.

  3. Initiate Account Cancellation: Scroll to the bottom of the Payment Info page and click on "Cancel VanillaSoft Account" to begin the cancellation process.

  4. Confirm Your Cancellation: A confirmation pop-up will appear. Click "Confirm" to finalize the deactivation of your account.

After confirming, you will be automatically logged out, and a confirmation email will be sent to your registered email address. This email will confirm that your VanillaSoft account has been successfully deactivated.

Note: To avoid being charged for the next billing period, your cancellation must be made at least 1 day in advance of your billing date.

For more detailed information about cancellations, refunds, and other policies, refer to our Terms of Use page. It is important to note that all account types, whether you are an Admin, corporate account Caller, or self-paying Caller, need to submit cancellation requests in time to avoid additional charges.

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