Understanding Your Billing Cycle

When you sign up for VanillaSoft, your billing cycle will be either on the 1st or 16th of the month. This ensures that your payments are processed smoothly and consistently. Here's a breakdown of how your billing cycle is determined:

• Billing Cycle on the 1st of the Month: If you sign up between the 20th and the 4th of the month, your billing cycle will be on the 1st of the following month.

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• Billing Cycle on the 16th of the Month: If you sign up between the 5th and the 19th of the month, your billing cycle will be on the 16th of the same month.

Please note that if your billing date falls on a weekend, your payment will be processed on the next business day.

How to Make Changes to Your Billing Cycle

If you need to make any changes to your billing cycle, such as updating your payment information or changing the billing date, please get in touch with our Accounting department. You can reach them by calling 972-200-0179 and selecting option 3 or emailing accounting@vanillasoft.com and a representative  will gladly assist you with any billing-related inquiries or changes you may need.

Understanding your billing cycle with VanillaSoft is crucial to ensure your payments are processed on time and without issues. If you have any questions or need further assistance, please don't hesitate to contact our Accounting department.