How to Cancel Your VanillaSoft Account as a USHA Agent

If you need to cancel your VanillaSoft account, the process is designed to be quick and straightforward. USHA agents can manage their account cancellation directly from their profile, ensuring a smooth transition. Follow these steps to deactivate your account.

To Cancel Your Account

1. Access Your Profile: From the Caller homepage (if you're logged in as an administrator, click on Caller at the top to switch to the Caller side), click on your username in the top-right corner of the screen.
2. Navigate to Payment Info: In the left-hand pane, open the Payment Info section.
3. Initiate Cancellation: At the bottom of the page, click on the Cancel VanillaSoft Account option.
4. Confirm Cancellation: In the confirmation dialog box that appears, click the Confirm button to finalize the cancellation.

Once you confirm, you will be logged out automatically, and a confirmation email will be sent to your listed email address, indicating the successful closure of your account. Please note that no refunds or partial monthly prorations are available.