Activity History

The Activity History table, previously named Call History, is available at the bottom of the Caller side main screen and provides Callers with a comprehensive view of the historical interactions and engagements with the Contact. The below table lists the different actions that will be tracked after a caller Results a contact:

Call   Voicemail   SMS   Email   Callback or Appt  
Attempted image1.png Sent image2.png Sent image8.png Sent image5.png Callback booked image6.png
Attempted more than once image12.png         Opened image11.png Appointment booked image7.png
            Bounced image4.png    
            Unsubscribed image3.png    
            Attachment sent image10.png    

 

The screenshot below shows how actions will appear in the Activity History table.

activity history table example.png

 

For more information about the Caller side of VanillaSoft, watch our Quick Start for Callers video.

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