How To Activate or Deactivate a User

As an Administrator, you have the ability to deactivate a User if you need to restrict their access to your Projects or if that Username is no longer in use. Alternatively, as an Administrator, you can activate a User to give them access to your Projects and calling queue. Follow the steps below to deactivate or activate a User. 

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Deactivate a User

  1. Log in to VanillaSoft as an Admin.
    Log_In_to_VanillaSoft.jpg
  2. From the menu at the top, select Users.
    Select_Users_section.jpg
  3. Uncheck the Active checkbox for the Username you would like to deactivate.
    mceclip0.png
  4. Once done, click Save.
    mceclip1.png

At this time, the deactivated User will no longer be able to log in to VanillaSoft. If they are currently logged in, they will be automatically logged out when they refresh their page or navigate to a new page.

 

Activate a User

  1. Log in to VanillaSoft as an Admin.
    Log_In_to_VanillaSoft.jpg
  2. From the menu at the top, select Users.
    Select_Users_section.jpg
  3. Select the Inactive Users tab from the top.
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  4. Check the Active checkbox for the Username you would like to activate.
    mceclip3.png
  5. Once done, click Save.
    mceclip1.png

At this time, the User is now active and able to log in to VanillaSoft. If the User cannot log in to VanillaSoft, they can follow the steps listed in our Unable to Log In to VanillaSoft article.

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