Contact VanillaSoft

Whether you need to reach Sales, Technical Support, or Accounting, VanillaSoft offers multiple ways to connect. Click the department name below to reveal full contact details and hours. To learn more about VanillaSoft or to see how it can work for you, click here to request a demo.

Click a department below to show contact options:

Sales For questions about VanillaSoft's offerings or sales-related inquiries.

Technical Support For help with technical issues or using VanillaSoft.

  • Phone: 972-200-0179, select option 2

  • Email: support@vanillasoft.com

  • Submit a Ticket Online: Technical Support Request

  • Check Ticket Status: See the View or Update your VanillaSoft Support Ticket article for steps on monitoring and updating your support tickets.

  • Chat: Click the Chat Support icon in the bottom-right corner of any page on the knowledge base during business hours. (Note: Chat does not support screen sharing, callback requests, or billing inquiries. For after-hours help, VanillaBot can suggest articles or help you submit a ticket.)

  • Regular Hours of Operation: Monday - Friday, 8:00 am - 8:00 pm EST; Saturday, 10:00 am - 4:00 pm EST

Accounting For billing or account-related questions.

VanillaSoft is committed to providing prompt and effective support. If you need assistance, click the department above to show the contact options that best match your needs.

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