SMS and SMS Drip Status Descriptions

When you send an SMS message within VanillaSoft, you will see the status of that message. The status indicates if your message was successful or if there was an issue. Below is a list of each status and what they mean. This will help increase your deliverability. 

Note: To use the SMS feature within Vanillasoft, you must be using a VanillaSoft VoIP line. For more information, please contact our Sales department by calling 972-200-0179 option 1 or emailing sales@vanillasoft.com. 

Jump to a specific area of this chart by selecting one of the statuses below:

 

SMS Status Descriptions

SMS Status

Description

If SMS was part of a Drip Campaign

Reason for Drip Campaign change

Blocked due to spam

 SPAM blocking: volume/velocity policies reached and content filtering No change to drip campaign-message is skipped N/A

Delivered

 Message delivered successfully No change to drip campaign N/A

Failed

 This message failed If 2 drip messages in a row fail, drip campaign cancels Drip Campaign 'SMSDripCampaignName' canceled because two consecutive messages failed.

Failed (Deleted)

 Message deleted Drip campaign is canceled for this contact. Drip Campaign 'SMSDripCampaignName' canceled because the message was marked as “Deleted” by the carrier.

Failed (Expired)

 Message expired Drip campaign remains active, but the expired message is skipped. N/A

Failed (Invalid)

 Message invalid Drip campaign is canceled for this contact. Drip Campaign 'SMSDripCampaignName' canceled because the message was marked as “Invalid” by the carrier.

Failed (Line deactivated)

 This message failed because the number is not active Drip campaign is canceled for this contact. Drip Campaign 'SMSDripCampaignName' canceled because the number is not active.

Failed (Opted Out)

 This message failed because the contact has opted out from receiving SMS messages Drip campaign is canceled for this contact. Drip Campaign 'SMSDripCampaignName' canceled because the contact has opted out.

Failed (Provider not found)

 This message has failed because the provider was not found No change to drip campaign-message is skipped N/A

Failed (Rejected)

 Message rejected Drip campaign is canceled for this contact. Drip Campaign 'SMSDripCampaignName' canceled because the message was marked as “Rejected” by the carrier.

Failed (Server unreachable)

 This message failed because the server was unreachable Drip campaign is canceled for this contact. Drip Campaign 'SMSDripCampaignName' canceled because the server was unreachable.

Failed (Undeliverable)

 Message undeliverable Drip campaign is canceled for this contact. Drip Campaign 'SMSDripCampaignName' canceled because the message was marked as “Undeliverable” by the carrier.

Sending

 This message is being sent No change to drip campaign N/A

Sent

 This message was successfully sent No change to drip campaign N/A

Retrying

 There was a problem sending this message, and an attempt is being made to send it again No change to drip campaign N/A

 

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