When you send an SMS message within VanillaSoft, you will see the status of that message. The status indicates if your message was successful or if there was an issue. Below is a list of each status and what they mean. This will help increase your deliverability.
Note: To use the SMS feature within Vanillasoft, you must be using a VanillaSoft VoIP line. For more information, please contact our Sales department by calling 972-200-0179 option 1 or emailing sales@vanillasoft.com.
Jump to a specific area of this chart by selecting one of the statuses below:
- Blocked due to spam
- Delivered
- Failed
- Failed (Deleted)
- Failed (Expired)
- Failed (Invalid)
- Failed (Line deactivated)
- Failed (Opted Out)
- Failed (Provider not found)
- Failed (Rejected)
- Failed (Server unreachable)
- Failed (Undeliverable)
- Sending
- Sent
- Retrying
SMS Status Descriptions
SMS Status |
Description |
If SMS was part of a Drip Campaign |
Reason for Drip Campaign change |
Blocked due to spam |
SPAM blocking: volume/velocity policies reached and content filtering | No change to drip campaign-message is skipped | N/A |
Delivered |
Message delivered successfully | No change to drip campaign | N/A |
Failed |
This message failed | If 2 drip messages in a row fail, drip campaign cancels | Drip Campaign 'SMSDripCampaignName' canceled because two consecutive messages failed. |
Failed (Deleted) |
Message deleted | Drip campaign is canceled for this contact. | Drip Campaign 'SMSDripCampaignName' canceled because the message was marked as “Deleted” by the carrier. |
Failed (Expired) |
Message expired | Drip campaign remains active, but the expired message is skipped. | N/A |
Failed (Invalid) |
Message invalid | Drip campaign is canceled for this contact. | Drip Campaign 'SMSDripCampaignName' canceled because the message was marked as “Invalid” by the carrier. |
Failed (Line deactivated) |
This message failed because the number is not active | Drip campaign is canceled for this contact. | Drip Campaign 'SMSDripCampaignName' canceled because the number is not active. |
Failed (Opted Out) |
This message failed because the contact has opted out from receiving SMS messages | Drip campaign is canceled for this contact. | Drip Campaign 'SMSDripCampaignName' canceled because the contact has opted out. |
Failed (Provider not found) |
This message has failed because the provider was not found | No change to drip campaign-message is skipped | N/A |
Failed (Rejected) |
Message rejected | Drip campaign is canceled for this contact. | Drip Campaign 'SMSDripCampaignName' canceled because the message was marked as “Rejected” by the carrier. |
Failed (Server unreachable) |
This message failed because the server was unreachable | Drip campaign is canceled for this contact. | Drip Campaign 'SMSDripCampaignName' canceled because the server was unreachable. |
Failed (Undeliverable) |
Message undeliverable | Drip campaign is canceled for this contact. | Drip Campaign 'SMSDripCampaignName' canceled because the message was marked as “Undeliverable” by the carrier. |
Sending |
This message is being sent | No change to drip campaign | N/A |
Sent |
This message was successfully sent | No change to drip campaign | N/A |
Retrying |
There was a problem sending this message, and an attempt is being made to send it again | No change to drip campaign | N/A |