Activity History

The Activity History table, previously named Call History, is available at the bottom of the Caller side main screen and provides Callers with a comprehensive view of the historical interactions and engagements with the Contact. The below table lists the different actions that will be tracked after a caller Results a contact:

Call		Voicemail		SMS		Email		Callback or Appt
Attempted		Sent		Sent		Sent		Callback booked
Attempted more than once						Opened		Appointment booked
						Bounced
						Unsubscribed
						Attachment sent

The screenshot below shows how actions will appear in the Activity History table.

For more information about the Caller side of VanillaSoft, watch our Quick Start for Callers video.