Unsubscribe and Resubscribe a Contact

You now have the ability to unsubscribe a Contact's email address from future emails. Unsubscribing a Contact's email address can be done on both the Caller and Admin side of VanillaSoft. However, Callers do not have the ability to resubscribe that Contact as that is an Admin-only feature. If a Contact's email address needs to be resubscribed, please refer to the Resubscribe a Contact section below.

Jump to a specific area of this article by selecting one of the sections here:

 

Unsubscribe a Contact as an Admin

  1. Log in to VanillaSoft as an Admin.
    Log_In_to_VanillaSoft.jpg
  2. Select the desired Project.
    Select_Project.jpg
  3. Open the Contacts & Reports menu and select the Search Contacts section.
    mceclip19.png
  4. Enter the search criteria in the applicable fields.
    mceclip0.png
  5. Once you have entered the search criteria, click Search.
    mceclip3.png
  6. From the list of results, click the Contact Icon.
    mceclip8.png
  7. Check the Email Unsubscribed checkbox.
    mceclip11.png
  8. Once done, click Save.
    mceclip13.png

 

Unsubscribe a Contact as a Caller

  1. Log in to VanillaSoft as a Caller.
    Log_In_to_VanillaSoft.jpg
  2. Enter the search criteria in the search field, and hit Enter.
    mceclip14.png
  3. From the list of results, click the Contact Icon.
    mceclip15.png
  4. Click Edit at the top of the first panel.
    mceclip16.png
  5. Check the Email Unsubscribed checkbox.
    mceclip17.png
  6. Once done, click Save.
    mceclip18.png

 

Resubscribe a Contact

  1. Log in to VanillaSoft as an Admin.
    Log_In_to_VanillaSoft.jpg
  2. Select the desired Project.
    Select_Project.jpg
  3. Open the Contacts & Reports menu and select the Search Contacts section.
    mceclip19.png
  4. Enter the search criteria in the applicable fields.
    mceclip0.png
  5. Once you have entered the search criteria, click Search.
    mceclip3.png
  6. From the list of results, click the Contact Icon.
    mceclip9.png
  7. Uncheck the Email Unsubscribed checkbox.
    mceclip12.png
  8. Once done, click Save.
    mceclip13.png

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