VanillaSoft tracks four key email statuses:

• Queued: The email is prepared but has not yet been sent from VanillaSoft.

• Sent: The email has been dispatched to the contact but has not been opened.

• Opened: The recipient has opened and/or read the email.

• Bounced: The email was unable to reach the recipient due to a server rejection or an incorrect email address.

Administrators have the ability to view detailed email statuses within the context of a project. Here's how:

1. Log In as an Admin: Access VanillaSoft with your admin credentials.

2. Select a Project: Choose the project related to the contact whose email status you need to check.

3. Navigate to Contacts & Reports: Open the Contacts & Reports menu and select the Search Contacts section.

4. Search for a Contact: Enter the contact details in the search fields and hit Search.

5. Access Contact Information: From the search results, click on the desired contact.

6. Access Email List: In the Contact Information window, click on the Emails tab.

7. View Email Status: If there is an Email icon next to Call History, click on it to view more details.
   • A new window will display the Emails Sent, along with the Email Status on the right.

Callers can view the status of emails sent to their contacts directly from their interface:

1. Log In as a Caller: Sign into your VanillaSoft account as a Caller.

2. Search for a Contact: Use the search bar at the top to enter the contact's details and click on the Search icon.

3. Select the Contact: Click on the desired contact from the Search Results.

4. Access Email List: In the Contact Information window, click on the Emails tab.

5. View Email Status: If there is an Email icon next to Call History, click on it to view more details.
   • A new window will display the Emails Sent, along with the Email Status on the right.