Intellective Routing Filters allow you to control which Contacts route to a User or a Team. There are two types of filters, Routing Filters and Geolocation Filters. You can create Routing Filters based on rules and actions or Geolocation Filters based on a Contact's location.
For more information on each type of filters, select one of the following:
Once you create a Routing Filter, you will need to assign it to each desired User or Team. Refer to our Intellective Filter Assignment article to guide you through the process of applying your Routing Filters.