The Activity History table, previously named Call History, is available at the bottom of the Caller side main screen and provides Callers with a comprehensive view of the historical interactions and engagements with the Contact. The below table lists the different actions that will be tracked after a caller Results a contact:
|Call||Voicemail||SMS||Callback or Appt|
|Attempted more than once||Opened||Appointment booked|
The screenshot below shows how actions will appear in the Activity History table.
For more information about the Caller side of VanillaSoft, watch our Quick Start for Callers video.