The Activity History table, previously named Call History, is available at the bottom of the Caller side main screen and provides Callers with a comprehensive view of the historical interactions and engagements with the Contact. The below table lists the different actions that will be tracked after a caller Results a contact:
| Call | Voicemail | SMS | Callback or Appt | ||||||
| Attempted | Sent | Sent | Sent | Callback booked | |||||
| Attempted more than once | Opened | Appointment booked | |||||||
| Bounced | |||||||||
| Unsubscribed | |||||||||
| Attachment sent |
The screenshot below shows how actions will appear in the Activity History table.
For more information about the Caller side of VanillaSoft, watch our Quick Start for Callers video.