If you are noticing that VanillaSoft isn't loading properly or you are having issues with slowness/freezing, you may be able to resolve the issue by following these common fixes listed below.
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Step 1 - Test Your Network
The first, and often easiest, factor to troubleshoot is your network. If you are connected to the internet via WiFi, the first step would be to disable your WiFi card and connect directly to the modem/router with an Ethernet cable. Once you're connected directly to your modem/router, you can test VanillaSoft again. If the issues persist, follow the steps below to troubleshoot your network further.
- Run a speed test. Go to SpeedTest and test your connection speed to ensure you are getting at least 5Mbps for your download speed and 2Mbps for your upload speed. If either value is less than this, please reach out to your Internet Service Provider to discuss upgrading your package.
- Run a ping test. The results from this test will tell you if there is any delays or packet loss on your connection. If you're not sure how to run this test, or you aren't sure what the results mean, take a look at our How To Run a Ping Test article which gets into detail about this.
- Temporarily disable any network security. It is never recommended to be connected to the internet without some kind of protection, but in rare cases that protection causes certain issues. If you were comfortable with making this change, you can disable your network security program/settings, test VanillaSoft to see if the issue persists, then enable the program/settings once you're done.
Step 2 - Clear Browser's Cache
Clearing your browser's cache in its entirety will not remove any saved information or browsing history but it may resolve your issue. If you're not sure how to clear your browser's cache, click on the browser you are using from the links below.
Once the cache has been cleared, you will need to close all tabs and windows from that browser. Once everything is closed, you can open a new window and test VanillaSoft again.
Step 3 - Disable Add-Ons
If you are running any add-ons, toolbars, or extensions in your browser, you can try to disable them and reload VanillaSoft. If you're having issues with VanillaSoft loading, disabling these may resolve the issue for you. If you're not sure how to disable an extension or add-on, click on the browser you are using from the links below.
Once all add-ons, toolbars, and extensions have been disabled, you can refresh your VanillaSoft page and test again.
Step 4 - Try Another Browser
VanillaSoft is tested across many different browsers, such as Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, and Apple Safari, to ensure maximum compatibility. However, if you are experiencing issues while using a certain browser, the cause might be something within that browser itself. Testing in another browser will confirm or eliminate the browser being the cause of the issue(s). The 2 main browsers we recommend are Google Chrome and Mozilla Firefox.
Click on a link below to download the browser:
If you are still experiencing issues after going through the steps above, we recommend you reach out to our Technical Support department by one of the methods listed in our Submit a Ticket to Support article.