VanillaSoft uses various time zones for different fields across its interfaces. Understanding these time zones is essential for accurate scheduling and time management within the platform. Below is a detailed list of VanillaSoft time fields along with their corresponding time zones.
Caller Interface Time Zones
| Page/Section | Field | Time Zone |
|---|---|---|
| Panel 1 | Added Date | Current User's |
| Email Tab | Sent Date | Current User's |
| Attachment Tab | Attachment Date | Current User's |
| Call History (All tabs) | Call Date & Time | Original User's |
| Call History (All Tabs) | Appointment | Original User's |
| Appointments Page | Caller Date/Time | Current User's |
| Appointments Page | Last Call Date | Current User's |
| Appointments Page | Contact Local Date/Time | Contact's |
| Calendar | All | Chosen Time Zone |
| My Stats | Call Time | Current User's |
| My Contacts | Callback Date | Current User's |
| My Contacts | Called | Current User's |
| Dashboard | Call Time | Current User's |
| Result Code | Contact Time | Contact's |
| Result Code | Caller/Agent Time | Current User's |
| Script Tab | Contact's Variables | Contact's |
| Script Tab | Last of Call Date/Time | Current User's |
| Email Template | Contact's Variable | Contact's |
| Email Template | Last of Call Date/Time | Current User's |
Admin Interface Time Zones
| Page | Field | Time Zone |
|---|---|---|
| Contact Edit | Contact's Time | Contact's |
| Contact Edit | Your Time | Current User's |
| Contact Edit | Add Date | Current User's |
| Contact Edit (Call History All Tabs) | Time Called | Original Agent's |
| Contact Edit (Call History All Tabs) | Callback Time | Current User's |
Additional Information
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Contact's time is determined based on their phone number and zip code. If a time zone cannot be established, VanillaSoft defaults to the current user's time.
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For more information on setting up your contact's local time, visit the Configure Contact's Time Zone article.
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You can also manually assign a time zone to a contact by navigating to the contact edit page and selecting the appropriate time zone.
Understanding these time zone settings ensures that all activities, appointments, and communications are accurately timed, providing a well-organized user experience within VanillaSoft.