VS Connect is your VanillaSoft VoIP line's softphone. If you are using a VanillaSoft VoIP line, you need to install VS Connect to make calls. You can install VS Connect on multiple computers but can only log in to one at a time. If you need to allow access to more computers, you will need to follow the steps listed in our Device Activation Limit Reached article.
Note: VS Connect can only be installed on a computer running Windows or Mac OS. Tablets are not supported. View our VanillaSoft VoIP System Requirements article for more information.
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Install VS Connect for Windows
Before the installation process can begin, you will need to download VS Connect by clicking here:
- Run the VS_Connect_[build number].msi file.
- Check the I accept the terms in the License Agreement checkbox if you agree to proceed.
- After you check the I accept the terms in the License Agreement checkbox, click Install.
- Once the installation is complete, click Finish.
- VS Connect should automatically run, confirming the installation was successful.
Install VS Connect for macOS
Before the installation process can begin, you will need to download VS Connect by clicking here:
- Run the VS_Connect_Softphone.dmg file.
- If you agree to the End-User License Agreement, click Agree to proceed.
- Click and drag the VS Connect icon into the Applications folder.
- Once the transfer is complete, double-click the VS Connect icon to open VS Connect.
- You may need to click Open to allow VS Connect to run for the first time.
Log in to VS Connect
Once you Install VS Connect, you will need to enter your VS Connect credentials to log in. If you are unsure how to obtain your VS Connect credentials or are running into any issues logging in, please refer to our Unable to Log In to VS Connect article for troubleshooting steps.