Build Call Scripts Cadence

Building your Call Scripts Cadence is Step 6 in the Cadence building process. Using a Call Script allows Callers to have a conversation that is as smooth and efficient as possible. Use different scripts to adapt to various discussions and ensure you are prepared for any potential challenge.  

For a complete list of all steps required to build your Cadence, refer to our Cadence Glossary article.

 

Access the Call Scripts Cadence Section

  1. Log in to VanillaSoft as an Admin.
    Log_In_to_VanillaSoft.jpg
  2. Select the desired Project.
    Select_Project.jpg
  3. Open the Quick Setup menu, then the Cadence submenu, and select the Call Scripts section.
    mceclip0.png
  4. Proceed below to the Build Call Scripts Cadence section.

 

Build Call Scripts Cadence

Step 1 - Create a Call Script

  1. Type the desired name of the script in the New Call Script field and click Add.
    mceclip0.png
    • If you have existing Call Scripts already, you'll need to click New Call Script first.
      mceclip1.png

Your Call Script is now created, and you may proceed to create the desired SubScripts. 

 

Step 2 - Create SubScripts

  1. Enter the name of the SubScript in the SubScripts field and click Add.
    mceclip2.png
  2. Type your desired script in the SubScript Text box.
    mceclip3.png
    • Each SubScript has a 20,000 character limit.
  3. If desired, use Contact Variables to personalize your script.
    mceclip4.png
  4. Repeat this process for all other desired SubScripts.
    mceclip5.png
  5. Use the Up and Down arrows to arrange your SubScripts if needed.
    mceclip6.png

Once you create all of your SubScripts, you can link them together by the SubScript Responses. 

 

Step 3 - Configure SubScript Responses

  1. Highlight the desired SubScript where you would like the script to begin.
    mceclip7.png
  2. Type the desired response in the Response field.
    mceclip8.png
    • The response text will be the label of the button.
  3. Open the Target SubScript drop-down and select which SubScript you would like the Response to navigate to.
    mceclip9.png
  4. Click the add symbol to the left of the Response text. 
    mceclip10.png
  5. Repeat these steps for all desired Responses within each desired SubScript.
    mceclip11.png
  6. Once done, click Save.
    mceclip12.png

 

Callers are now able to use this Call Script from the Caller side. If you do not see the Call Script tab from the Caller side, you may need to follow the steps listed in our How to Set up Panel Layout for Contact Page article. 

Your Cadence has been successfully built and ready for use. Any Callers working from within this Project will be using the Cadence as configured. 

 

 

Was this article helpful?

Related articles