How to Use Voicemail Drop (VMDrop) in VanillaSoft

Voicemail Drop (VMDrop) is a time-saving feature that allows you to leave pre-recorded voicemail messages with a single click. This guide explains how to record VMDrop messages, upload pre-recorded messages, apply them to your Vanillasoft profile, and use them effectively during calls.

 

Create Your VMDrop Recordings

Record VMDrops from VS Connect

  1. Dial *97.
  2. Enter the password
  3. Press 9 to manage VM Drops.
  4. Choose a recording slot (1–9).
  5. Press 2 to record your message.
  6. Press # when finished recording.
  7. Press 1 to save.

Record VMDrops from a Non-VS Connect Phone

  1. Call Your Vanillasoft VoIP Number: Dial your number from the phone you are using.
  2. Access Voicemail: When your greeting starts, press *.
  3. Enter Password: When prompted, enter your Access Code. If unsure, see Change Your VoIP Access Code (Voicemail PIN).
  4. Open VMDrop Menu: From the main menu, press 9.
  5. Select Mailbox: Choose a mailbox number (1–9). Remember this number to match it in Vanillasoft.
  6. Press 1 to listen to existing recording, press 2 to record a new message
  7. Record and save: Record the message and press # to save.
  8. To accept the message, press 1, to listen press 2, to re-record press 3
  9. Repeat steps 6-9 as needed: Record up to 9 VMDrops.
  10. End the Call: Hang up when finished.

 

Manage VMDrop Recordings in the VoIP Portal

Upload Pre-Recorded VMDrop Messages

  1. Log in to Your VoIP Portal: Open the Vanillasoft VoIP portal with admin credentials.
  2. Open Message Drops: Go to Settings and select Message Drops.
  3. Select VMDrop Number: Choose a Drop Number from the list.
  4. Upload File: Click Browse and select your audio file.
  5. Save: Click Save. The recording appears in the Message Drops list.
  6. Repeat as Needed: Upload up to 9 recordings.

Download Saved VMDrop Messages

  1. Log in to Your VoIP Portal: Open the Vanillasoft VoIP portal.
  2. Open Message Drops: Go to Settings and select Message Drops.
  3. Download: Find the desired VMDrop and click the download icon.

 

Activate and Label VMDrops in Vanillasoft

Apply VMDrops to Your Caller Profile

  1. Sign in as a Caller.
  2. Click your username at the top right to open your profile.
  3. Select VMDrop from the left menu.
  4. Check the Active box next to each slot number you want to use.
  5. Add a clear VM Label and click Save.

 

Use VMDrops During Calls

Use VMDrop in Vanillasoft (auto-disconnect)

  1. In VanillaSoft: Wait for the contact's voicemail greeting to start, then click the VM Drop label/button.
  2. The call will disconnect automatically upon success.

Manually Drop a VMDrop from VS Connect

  1. Call the Contact: Place the call from VS Connect.
  2. Wait for the Greeting: As soon as you hear the contact’s voicemail greeting begin, continue to the next step.
  3. Dial the VMDrop: Enter *99 followed by the VMDrop number (1–9). For example, VMDrop 1 is *991, VMDrop 2 is *992.
  4. Success Indicator: The call disconnects automatically when the VMDrop is applied. If the call does not disconnect, if the callee hangs up before you dial, or if you dialed *99_ before the greeting started, the drop did not apply. Hang up and try again.
  • Important: VMDrops must be configured and active first. See Apply VMDrops to Your Caller Profile above before using manual drops.

 

Troubleshooting

Fix Common VMDrop Issues

  • Call Does Not Disconnect: This can occur if you selected or dialed the VMDrop after the voicemail beep, if the network is unstable, or if the greeting had not begun. Try again, ensuring you apply the VMDrop as soon as the greeting starts. For network issues, see Troubleshooting Common Call Issues.
  • Access Code Problems: If you cannot access voicemail or VMDrop menus, reset your PIN using Change Your VoIP Access Code (Voicemail PIN).

 

By following these steps, you can keep voicemail outreach consistent and efficient, whether you drop from within Vanillasoft or manually from VS Connect. For related VoIP tasks, see How to Listen To Voicemail Drop, How to Set Up Your Vanillasoft VoIP Voicemail, and Adding a Vanillasoft VoIP Line to a User.

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