How to Use Voicemail Drop (VMDrop) in VanillaSoft

Voicemail Drop (VMDrop) is a time-saving feature that allows you to leave pre-recorded voicemail messages with a single click. This guide explains how to record VMDrop messages, upload pre-recorded messages, apply them to your Vanillasoft profile, and use them effectively during calls.

 

Create Your VMDrop Recordings

Record VMDrops from VS Connect

  1. Log in to VS Connect: If unable to log in, see Unable to Log In to VS Connect.
  2. Initiate the Call: Dial *99, then click the phone icon to start the call.
  3. Enter Extension (if prompted): For multi-extension accounts, enter your extension.
  4. Enter Access Code: When prompted, enter your Access Code. If unsure, see Change Your VoIP Access Code (Voicemail PIN).
  5. Open VMDrop Menu: From the main menu, press 4.
  6. Enter Recording Area: Press 5.
  7. Select Mailbox: Choose a mailbox number (1–9). Remember this number to match it in Vanillasoft.
  8. Save Recording: Press # to save.
  9. Repeat as Needed: Record up to 9 VMDrops.
  10. End the Call: Hang up when finished.

Record VMDrops from a Non-VS Connect Phone

  1. Call Your Vanillasoft VoIP Number: Dial your number from the phone you are using.
  2. Access Voicemail: When your greeting starts, press *.
  3. Enter Access Code: Enter your Access Code. If unsure, see Change Your VoIP Access Code (Voicemail PIN).
  4. Open VMDrop Menu: From the main menu, press 4.
  5. Enter Recording Area: Press 5.
  6. Select Mailbox: Choose a mailbox number (1–9) and remember it.
  7. Save Recording: Press # to save.
  8. Repeat as Needed: Record up to 9 VMDrops.
  9. End the Call: Hang up when finished.

 

Manage VMDrop Recordings in the VoIP Portal

Upload Pre-Recorded VMDrop Messages

  1. Log in to Your VoIP Portal: Open the Vanillasoft VoIP portal with admin credentials.
  2. Open Message Drops: Go to Settings and select Message Drops.
  3. Select VMDrop Number: Choose a Drop Number from the list.
  4. Upload File: Click Browse and select your audio file.
  5. Save: Click Save. The recording appears in the Message Drops list.
  6. Repeat as Needed: Upload up to 9 recordings.

Download Saved VMDrop Messages

  1. Log in to Your VoIP Portal: Open the Vanillasoft VoIP portal.
  2. Open Message Drops: Go to Settings and select Message Drops.
  3. Download: Find the desired VMDrop and click the download icon.

 

Activate and Label VMDrops in Vanillasoft

Apply VMDrops to Your Caller Profile

  1. Log In as a Caller: Sign in to Vanillasoft as a Caller. If you are in Admin, click Caller at the top.
  2. Open Your Profile: Click your username at the top right.
  3. Open VMDrop: In the left menu, select VMDrop.
  4. Activate: Check Active beside each VMDrop number you want available to callers.
  5. Label: Add a clear VM Label for easy selection during calls.
  6. Optional Description: Add notes if needed.
  7. Repeat: Configure as many VMDrops as required.
  8. Save: Click Save, then close the confirmation.

 

Use VMDrops During Calls

Use VMDrop in Vanillasoft (auto-disconnect)

  1. Initiate Call: When a contact does not answer, wait for their voicemail greeting to begin.
  2. Select VMDrop:
    • If you have one VMDrop, click the VMDrop label shown under the contact’s phone number.
    • If you have multiple, open Voice Drop and choose the desired VMDrop.
  3. Automatic Disconnection: The call disconnects automatically if the VMDrop is applied successfully.

Manually Drop a VMDrop from VS Connect

  1. Call the Contact: Place the call from VS Connect.
  2. Wait for the Greeting: As soon as you hear the contact’s voicemail greeting begin, continue to the next step.
  3. Dial the VMDrop: Enter *99 followed by the VMDrop number (1–9). For example, VMDrop 1 is *991, VMDrop 2 is *992.
  4. Success Indicator: The call disconnects automatically when the VMDrop is applied. If the call does not disconnect, if the callee hangs up before you dial, or if you dialed *99_ before the greeting started, the drop did not apply. Hang up and try again.
  • Important: VMDrops must be configured and active first. See Apply VMDrops to Your Caller Profile above before using manual drops.

 

Troubleshooting

Fix Common VMDrop Issues

  • Call Does Not Disconnect: This can occur if you selected or dialed the VMDrop after the voicemail beep, if the network is unstable, or if the greeting had not begun. Try again, ensuring you apply the VMDrop as soon as the greeting starts. For network issues, see Troubleshooting Common Call Issues.
  • Access Code Problems: If you cannot access voicemail or VMDrop menus, reset your PIN using Change Your VoIP Access Code (Voicemail PIN).

 

By following these steps, you can keep voicemail outreach consistent and efficient, whether you drop from within Vanillasoft or manually from VS Connect. For related VoIP tasks, see How to Listen To Voicemail Drop, How to Set Up Your Vanillasoft VoIP Voicemail, and Adding a Vanillasoft VoIP Line to a User.

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