Preparing Your Home System and Network for Using VanillaSoft

The inside sales industry has embraced the work-from-home model, with salespeople leveraging VanillaSoft's capabilities from anywhere. However, working from home brings challenges, especially regarding equipment and network setup. This article will guide you through preparing your home system and network for using VanillaSoft with our VoIP service.

Computer Recommendations

We recommend using a separate computer for work as you do for personal use, if possible, to minimize the risk of malware and viruses. Keep your work system clean from unnecessary software and media to ensure smooth operation. Installing all available updates is crucial for optimal performance. VanillaSoft does not provide support for computer systems, so you will need to contact your local IT personnel for assistance outside of VanillaSoft or VanillaSoft products. For more information on hardware requirements, refer to our VanillaSoft VoIP System Requirements article.

Network Setup

Ensure your Internet connection meets our VanillaSoft VoIP System Requirements for proper VoIP functionality. A ping test can help determine the quality of your connection. More information on running a ping test can be found in our How To Run a Ping Test article. Wireless connections may experience performance issues, so we recommend a wired connection for optimal VoIP performance. VanillaSoft VoIP is not compatible with cellular network-based Internet connections.

Headset Recommendations

We strongly recommend using a wired headset for VS Connect to minimize connection drops and improve audio quality. VanillaSoft does not provide headset troubleshooting support. If you experience audio issues, contact your headset manufacturer for assistance. Refer to our Recommended Headsets for VanillaSoft VoIP article for a list of compatible headsets.

Antivirus (Network Security)

Keep your operating system up-to-date and run antivirus software to prevent viruses and malware. While VanillaSoft does not endorse specific software, popular options include Malwarebytes, SUPERAntiSpyware, and Microsoft Security Essentials. If your system is already infected, seek professional servicing, as viruses or malware can mask themselves or corrupt security utilities.

Detecting System Infections

Signs of a system infection include:

• Random browser crashes or freezes.
• Excessive popups and ads.
• Unexpected changes to your homepage or search engine.
• Unauthorized bookmarks.

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If you suspect an infection, seek professional assistance for servicing.

Following these recommendations ensures your home system and network are ready for optimal performance when using VanillaSoft.