How to Use Voicemail Drop (VMDrop) in VanillaSoft

Voicemail Drop (VMDrop) is a time-saving feature that allows you to leave pre-recorded voicemail messages with a single click. This guide explains how to record VMDrop messages, upload pre-recorded messages, apply them to your VanillaSoft profile, and use them effectively during calls.

Steps to Record Your VMDrop Messages from VS Connect

  1. Log in to VS Connect: If unable to log in, refer to the Unable to Log In to VS Connect article.

  2. Initiate the Call: Dial *99 and click the phone icon to initiate the call.

  3. Enter Extension: If you have a multi-extension account, enter your extension when prompted.

  4. Enter Access Code: When prompted, enter your access code. If unsure, refer to the Managing Your VanillaSoft VoIP Access Code article.

  5. Access VMDrop Menu: From the main menu, press 4.

  6. Enter Recording Area: Press 5 to access the VMDrop recording area.

  7. Select Mailbox: Select a mailbox number (1-9) for your message. Remember this number as you'll need to match it in VanillaSoft.

  8. Save Recording: If satisfied with your message, press pound (#) to save your recording.

  9. Repeat as Needed: Record up to 9 VMDrop messages.

  10. End the Call: You can end the call once all recordings are complete.

Steps to Record Your VMDrop Messages from a Non-VS Connect Phone

  1. Call Your VanillaSoft VoIP Number: Dial your VanillaSoft VoIP number from the phone you are using.

  2. Access Voicemail: When you hear your voicemail greeting start, press star (*).

  3. Enter Access Code: Enter your access code. If unsure, refer to the Managing Your VanillaSoft VoIP Access Code article.

  4. Access VMDrop Menu: From the main menu, press 4.

  5. Enter Recording Area: Press 5 to access the VMDrop recording area.

  6. Select Mailbox: Select a mailbox number (1-9) for your message. Remember this number as you'll need to match it in VanillaSoft.

  7. Save Recording: If satisfied with your message, press pound (#) to save your recording.

  8. Repeat as Needed: Record up to 9 VMDrop messages.

  9. End the Call: You can end the call once all recordings are complete.

Steps to Upload Pre-Recorded VMDrop Messages

  1. Log in to Your VoIP Portal: Access the VanillaSoft VoIP portal using your admin credentials.

  2. Access Message Drops: Open Settings from the side menu and select the Message Drops section.

  3. Select VMDrop Number: Open the Drop Number drop-down and select the desired VMDrop number.

  4. Upload File: Click Browse and select the file you want to upload.

  5. Save Recording: Once selected, click Save. The recording should then appear in the Message Drops list.

  6. Repeat as Needed: Upload up to 9 VMDrop recordings.

Steps to Download Saved VMDrop Messages

  1. Log in to Your VoIP Portal: Access the VanillaSoft VoIP portal using your admin credentials.

  2. Access Message Drops: Open Settings from the side menu and select the Message Drops section.

  3. Download the VMDrop File: Locate the VMDrop file you want to download and click the download icon.

Steps to Apply Your VMDrop Recordings

  1. Log in as a Caller: Log in to VanillaSoft as a Caller. If you are logged in as an Admin, click Caller at the top of the page to switch to the Caller side.

  2. Open User Profile: Click on your username in the top right corner.

  3. Access VMDrop Settings: Click the VMDrop section from the left-hand menu.

  4. Activate VMDrop: To make the VMDrop active, check the Active checkbox beside the corresponding VMDrop number as configured when recording or uploading the VMDrop message(s).

  5. Label VMDrop: Enter the desired VM Label to identify your different VMDrop messages when applying them.

  6. Add Description (Optional): Enter a description if you want to add any notes. This step is optional.

  7. Repeat as Needed: Repeat the steps to set up multiple VMDrop recordings as required.

  8. Save Changes: Once done, click Save, then close the confirmation box. You can now leave the VMDrop section.

Steps to Use VMDrop

  1. Initiate Call: While calling a contact with no answer, wait for the contact's voicemail greeting to begin.

  2. Select VMDrop Recording:

    • If you only have one VMDrop recording, click the VMDrop label shown under the contact's phone number.

    • If you have multiple recordings, open the Voice Drop option and select the desired VMDrop recording from the list.

  3. Automatic Disconnection: The call will automatically disconnect if the VMDrop is successful.

Troubleshooting

  • Call Doesn't Disconnect: This could be due to a poor network connection or selecting the VMDrop after the contact's voicemail beep. Refer to the Troubleshooting Common Call Issues article for network-related problems. Ensure you select the VMDrop before the voicemail beep. If the beep occurs before you can select the VMDrop, either leave the voicemail manually or hang up and try again.

By following the steps outlined in this guide, you can ensure that your voicemail communications are consistent and professional, allowing you to move on to the next call. For more VanillaSoft VoIP information, refer to the articles How to Listen To Voicemail Drop, How to Set Up Your VanillaSoft VoIP Voicemail, and Adding a VanillaSoft VoIP Line to a User. 

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