Unable to Run VS Connect

If you are experiencing issues running or opening VS Connect, there are several potential causes and solutions. If you're able to open VS Connect but not log in, refer to our Unable to Log In to VS Connect article. Here are some steps you can take to get VS Connect up and running:

Hidden Icon Menu - Windows Users

  1. Open Hidden Icon Menu: Click the arrow in the bottom-right corner of your screen.
  2. Select VS Connect Icon: Click on the VS Connect icon.

Change Compatibility Mode - Windows 10 and Earlier

  1. Access Properties: Right-click the VS Connect icon (usually located on your desktop).

  2. Open Compatibility Tab: Select Properties and navigate to the Compatibility tab.

  3. Enable Compatibility Mode: Check the box for Run This Program In Compatibility Mode For.

  4. Select Windows Version: Open the drop-down menu and select a different version of Windows.

  5. Save Changes: Click OK.

    Note: If this doesn’t work on your first attempt, repeat the steps and select a different version.

Run as Administrator - Windows Users

  1. Access Properties: Right-click the VS Connect icon (usually located on your desktop).

  2. Open Compatibility Tab: Select Properties and navigate to the Compatibility tab.

  3. Enable Admin Mode: Check the box for Run This Program As An Administrator.

  4. Save Changes: Click OK.

    Note: You will need to have administrative access to your computer to make this change.

Reinstall VS Connect

If the above steps do not allow you to open VS Connect, the current installation might be corrupted and may need to be reinstalled. For assistance with this, please refer to our Install or Update VS Connect article.

Antivirus Blocking Access

VanillaSoft does not recommend disabling your antivirus, but if you have an antivirus program installed and cannot open VS Connect, it might be blocking the application. Temporarily disable your antivirus protection to test if VS Connect opens. If it does, you may need to add VS Connect to the whitelist in your antivirus program. Ensure you enable protection again once testing is complete.

Further Assistance

If none of these steps work, please contact VanillaSoft Technical Support for further assistance.

By following these steps, you should be able to resolve most issues with VS Connect. Ensuring compatibility settings, administrative permissions, and antivirus configurations can significantly improve the functionality of the application. If problems persist, reaching out to technical support will provide you with the necessary assistance to get back on track.

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