Data Retention and Recovery

Understanding the retention and recovery policies in VanillaSoft ensures that you have a clear strategy for managing your data. If you need to recover any data within the time frames listed below, contact VanillaSoft Technical Support for assistance. Here's a comprehensive guide on the retention periods for various data types and the steps to recover them.

Deleted Contacts

Deleted VoIP Lines:

  • Retention Period: Deleted VoIP lines can be restored up to 60 days after deletion.
  • Recovery Steps:

Call Recordings:

  • Retention Period: Call recordings can be recovered up to 90 days after the recording date.
  • Recovery Steps:
    • To ensure safe data retention, it is recommended to save call recordings locally. Follow the instructions provided in Export Call Recordings.

Projects:

  • No Time Limit: Projects can be recovered at any point, as there is no time limit.

Items That Cannot Be Recovered:

  • Teams
  • Scripts
  • Saved Queries
  • Import Mapping
  • Custom Reports
  • Intellective Routing Filters
  • Templates (Email, SMS, etc.)
  • Drip Campaigns (Email or SMS)
  • Call Recordings: After they are deleted.
  • Integration Configurations: Web leads, DocuSign, Zapier, Salesforce, etc.

All recovery attempts are on a best-efforts basis and cannot be guaranteed. It's essential to have a proactive data management strategy to ensure that critical information is properly backed up and maintained.

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