Understanding the retention and recovery policies in VanillaSoft ensures that you have a clear strategy for managing your data. If you need to recover any data within the time frames listed below, contact VanillaSoft Technical Support for assistance. Here's a comprehensive guide on the retention periods for various data types and the steps to recover them.
Deleted Contacts
- Retention Period: Deleted contacts can be recovered for up to 14 days after deletion.
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Deleted VoIP Lines:
- Retention Period: Deleted VoIP lines can be restored up to 60 days after deletion.
- Related Article:
- Learn how to delete your VoIP line(s) by following the instructions in the How To Delete a VoIP Line article.
Call Recordings:
- Retention Period: Call recordings can be recovered up to 90 days after the recording date.
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- It is recommended to save call recordings locally by following the instructions in the Export Call Recordings article.
Projects:
- No Time Limit: Projects can be recovered at any point, as there is no time limit.
Items That Cannot Be Recovered:
- Teams
- Scripts
- Saved Queries
- Import Mapping
- Custom Reports
- Intellective Routing Filters
- Templates (Email, SMS, etc.)
- Drip Campaigns (Email or SMS)
- Call Recordings: After they are deleted.
- Integration Configurations: Web leads, DocuSign, Zapier, Salesforce, etc.
All recovery attempts are on a best-efforts basis and cannot be guaranteed. It's essential to have a proactive data management strategy to ensure that critical information is properly backed up and maintained.