Access and Manage Your Vanillasoft VoIP Voicemail

1. Open VS Connect and sign in with your VS Connect credentials.
   

   • If you are unsure about your credentials or number, see Unable to Log In to VS Connect for how to find your VoIP number and fix common sign-in issues.

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2. Dial *97, then click the call button to start the call.
   

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3. When connected, enter your Access Code after the system prompts for a password.
   
   • Not sure of your code or need to reset it? See Change Your VoIP Access Code (Voicemail PIN).

1. Press the Voicemail button or message indicator.

   • If your phone does not have a voicemail button, dial your Vanillasoft VoIP number, then place the call.

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2. When your voicemail greeting starts, press * to open the voicemail menu.

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3. Enter your Access Code after the system prompts for a password.
   • Need a reminder or change? See Change Your VoIP Access Code (Voicemail PIN).

1. Dial *98, then click the call button to start the call.
   

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2. Enter your voicemail number (extension).
   

   • If you are unsure of your voicemail number, check with your administrator.

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3. When connected, enter your Access Code after the system prompts for a password.
   
   • If you do not know your code or need to update it, see Change Your VoIP Access Code (Voicemail PIN).

1. Dial your Vanillasoft VoIP number, then place the call.

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2. When your voicemail greeting starts, press * to open the voicemail menu.

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3. Enter your Access Code after the system prompts for a password.
   • Do not have it handy? See Change Your VoIP Access Code (Voicemail PIN).

• Press 1 to: Listen to your messages
• Press 2 to: Change folders
• Press 3 to: Access mailbox options
• Press 4 to: Manage call forwarding (if available)
• Press 9 to: Configure your mailbox drop (VMDrop)

You will also receive voicemail copies by email.

1. From the main menu, press 1 to listen to your messages.

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2. While listening, use the controls below as needed:
   • Press 5 to: Repeat the current message
   • Press 7 to: Delete the message
   • Press 8 to: Forward the message to another user
   • Press 9 to: Save the message

From the main menu, press option 3, then choose one of the following:

• Option 2 - Record your welcome message

  • Record your message, then press # when finished. Your recording will play back automatically.
  • Choose an option:
    • 1 - Accept
    • 2 - Re-record
    • 0 - Exit

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• Option 3 - Record your name

  • Speak your name, then press # when finished. Your recording will play back automatically.
  • Choose an option:
    • 1 - Accept
    • 2 - Re-record
    • 0 - Exit

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• Option 4 - Record your temporary greeting
  • Important: A temporary greeting overrides your other greetings. Delete it to return to your normal greeting.
  • Record your temporary greeting, then press # when finished. Your recording will play back automatically.
  • Choose an option:
    • 1 - Accept
    • 2 - Re-record
    • 0 - Exit

From the main menu, press option 3, then select:

• Option 5 - Change your password
  • Enter your new Access Code, then press #.
  • Re-enter the same Access Code to confirm, then press #.
  • For step-by-step portal instructions, see Change Your VoIP Access Code (Voicemail PIN).

• Message length: up to 2 minutes
• Greeting / unavailable message: up to 1 minute
• Temporary message: up to 1 minute
• Name recording: up to 10 seconds
• Maximum messages stored: 100
• Password length: 4 to 10 digits