Routing Queue
- After a contact is resulted, the contact routes right back. Why?
- Contact Routing Priorities
- How do I assign Call Priority to contacts?
- How do I get my newest contacts to route first?
- How do I get to my next contact?
- How do I use “My Routing Filters” on the salesperson side?
- How do you give users the ability to set routing filters?
- How does Rule Based Routing work?
- How to manage the routing of contacts in different time zones
- How to take contacts out of the call queue
- How to use Proximity as a Routing Filter
- Why aren't any contacts being routed to my users?
- Why aren't my Call Backs routing to me?
- Why does a contact route to me even though it is in a different team?